may I ask the two companies to speak with each other and find a way so your customers do not suffer from the disagreement between you.
Up until now i was really happy wirth both the hardware and the software. But the problem now is really backfiring on both companies.
To keep up communicating is in most cases a good thing.
I would be happy to hear from DMD2 or Carpe Iter how to proceed or what I can do to help.